![\"mail-in-repair\"](\"https:\/\/videogamerepairs.ca\/wp-content\/uploads\/2019\/03\/mail-in-repair.jpg\")
<\/a><\/p>\nThe Mail-in Process<\/h2>\n
Step 1 – Documentation:<\/strong><\/p>\n Download our mail-in repair form HERE<\/a>(Microsoft Word required)<\/strong>.\u00a0 Please fill out the form, read the waiver at the bottom and sign off to complete the document.\u00a0 Print off Page 1 to include in your shipment.\u00a0 Page 2 has a mailing label you can fill out and affix to the outside of the box.<\/p>\n Step 2 – Packaging and shipment<\/strong><\/p>\n Please remove any password protection from devices before mailing. Carefully pack your device into an appropriately sized box\/padded envelope and ship via the method of your choosing to our repair center (Don’t forget to include the repair document).\u00a0 No need to mail common controllers or cables.\u00a0 If you’re not sure if what you have is “common”, just ask!\u00a0 We don’t carry console-specific RGB cables.<\/p>\nVideogameRepairs.ca Step 3 – Notification:\u00a0<\/strong><\/p>\n Ping us to let us know your system has been mailed via our Contact Page<\/a>.\u00a0 Please include your tracking number and shipping company information if you have it.<\/p>\n Step 4 – Diagnosis & Approval<\/strong>:<\/p>\n Once we receive your package we will diagnose the system.\u00a0 Our team of highly trained technicians will assess your system and give you a call\/email with a quote of what the cost will be to fix your system.\u00a0 We do not charge bench fees for our mail-in customers. You only pay if we fix it!\u00a0 With your approval, we will place your device in our service queue and proceed with the repairs.<\/p>\n Our turn around times are subject to change however our queue averages around 2-3 weeks.\u00a0 As gamers ourselves,\u00a0 we understand that sometimes you just need it done now and if that’s the case, we have a $60 rush fee per item to skip the queue.\u00a0 We will be in touch for payment once the work is completed.<\/p>\n Step 5 – Payment:\u00a0<\/strong><\/p>\n Email money transfers can be made to <support(at)videogamerepairs.ca<\/a>> Alternatively you can call our office to make payment via Credit Card.\u00a0 As a last resort we can accept Paypal but there is a 3% surchage on this form of payment.\u00a0 Sorry we can’t accept Google Pay as it is not available within Canada.<\/p>\n Step 6 – Return shipment and rates:\u00a0<\/strong><\/p>\n After payment is processed your device will be re-packaged and mailed back to you.\u00a0 Our return shipping rates are marked below.\u00a0 Very large parcels may be subject to higher rates.\u00a0 All prices are in Canadian dollars.<\/p>\n *INTERNATIONAL CUSTOMERS*\u00a0 When we receive an international package, we typically get charged a customs\/duty bill based on the value of the package (USPS tends to charge lower duties\/customs fees if at all.\u00a0 Extra fees are almost guaranteed if you use a courier like UPS or FEDEX). We have no control over these charges and have to add them onto your bill.<\/p>\n Our promise<\/strong>:<\/p>\n Whether something we fixed still isn’t working or a new issue has arisen, we’re here for you!<\/p>\n– If the original problem has returned within our warranty period – full coverage Our mail in warranty does not cover devices\/electronics that have been misused or abused.<\/p>\n Full coverage<\/strong>: We will complete any repairs at no cost to you and will cover both your shipping cost back to us and the shipping back to you. We will only cover the cost of Canada Post regular mail shipping.\u00a0 If you choose to use an expedited service or express courier, you will only receive a reimbursement up to the cost of regular mail postage fees.<\/p>\n Partial coverage:<\/strong> We will complete any repairs at a minimal charge which will be disclosed after we receive your console back in the shop and can complete a full inspection.\u00a0 You will be responsible for shipping the cost back to us.\u00a0 We will cover the shipping costs back to you.<\/p>\n No coverage:<\/strong> Shipping both ways will be covered by you.<\/p>\n\n","protected":false},"excerpt":{"rendered":" Mail-in Repairs Professional repairs shipped right to your door! The Mail-in Process Step 1 – Documentation: Download our mail-in repair form HERE(Microsoft Word required).\u00a0 Please fill out the form, read the waiver at the bottom and sign off to complete the document.\u00a0 Print off Page 1 to include in your shipment.\u00a0 Page 2 has a … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":34,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/videogamerepairs.ca\/wp-json\/wp\/v2\/pages\/7244"}],"collection":[{"href":"https:\/\/videogamerepairs.ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/videogamerepairs.ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/videogamerepairs.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/videogamerepairs.ca\/wp-json\/wp\/v2\/comments?post=7244"}],"version-history":[{"count":21,"href":"https:\/\/videogamerepairs.ca\/wp-json\/wp\/v2\/pages\/7244\/revisions"}],"predecessor-version":[{"id":9679,"href":"https:\/\/videogamerepairs.ca\/wp-json\/wp\/v2\/pages\/7244\/revisions\/9679"}],"up":[{"embeddable":true,"href":"https:\/\/videogamerepairs.ca\/wp-json\/wp\/v2\/pages\/34"}],"wp:attachment":[{"href":"https:\/\/videogamerepairs.ca\/wp-json\/wp\/v2\/media?parent=7244"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nOffice 202, 11803 125st NW
\nEdmonton, Alberta
\nT5L0S1, Canada\n<\/a><\/p>\nCanada Zone 1: $35<\/strong> (British Columbia, Alberta, Saskatchewan, Manitoba)
\nCanada Zone 2 : $45<\/strong> (Yukon, Northwest Territories, Nunavut, Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland, Prince Edward Island)
\nUSA Zone 1: $50<\/strong> (WA, OR, CA, ID, NV, MT, WY, UT, AZ, NM,\u00a0 CO, ND, SD, NE, KS, IA, MN, WI)
\nUSA Zone 2: $60<\/strong> (TX, OK, AR, MO, IL, LA, MS, AL, GA, FL, SC, TN, NC, SC, KY, IN, MI, OH, WV, VA, PA, NY, VT, NH, ME, MA, RI, CT, NJ, DE, MD, DC)\n
\n– If a new problem has surfaced related<\/u> to our original repair – full coverage
\n– If a new problem has surfaced unrelated<\/u> to our original repair – partial coverage
\n– If the problem persists at your location but we cannot reproduce the problem at our shop – no coverage\n