Mail-in Repairs

Professional repairs shipped right to your door!


The Mail-in Process

Step 1 - Documentation:

Download our mail-in repair form HERE(Microsoft Word required).  Please fill out the form, read the waiver at the bottom and sign off to complete the document.  Print off Page 1 to include in your shipment.  Page 2 has a mailing label you can fill out and affix to the outside of the box.

Step 2 - Packaging and shipment

Please remove any password protection from devices before mailing. Carefully pack your device into an appropriately sized box/padded envelope and ship via the method of your choosing to our repair center (Don't forget to include the repair document).  No need to mail common controllers or cables.  If you're not sure if what you have is "common", just ask!  We don't carry console-specific RGB cables.
Office 202, 11803 125st NW
Edmonton, Alberta
T5L0S1, Canada

Step 3 - Notification: 

Ping us to let us know your system has been mailed via our Contact Page.  Please include your tracking number and shipping company information if you have it.

Step 4 - Diagnosis & Approval:

Once we receive your package we will diagnose the system.  Our team of highly trained technicians will assess your system and give you a call/email with a quote of what the cost will be to fix your system.  We do not charge bench fees for our mail-in customers. You only pay if we fix it!  With your approval, we will place your device in our service queue and proceed with the repairs.

Our turn around times are subject to change however our queue averages around 2-3 weeks.  As gamers ourselves,  we understand that sometimes you just need it done now and if that's the case, we have a $60 rush fee per item to skip the queue.  We will be in touch for payment once the work is completed.

Step 5 - Payment: 

Email money transfers can be made to <support(at)> Alternatively you can call our office to make payment via Credit Card.  As a last resort we can accept Paypal but there is a 3% surchage on this form of payment.  Sorry we can't accept Google Pay as it is not available within Canada.

Step 6 - Return shipment and rates: 

After payment is processed your device will be re-packaged and mailed back to you.  Our return shipping rates are marked below.  Very large parcels may be subject to higher rates.  All prices are in Canadian dollars.

*INTERNATIONAL CUSTOMERS*  When we receive an international package, we typically get charged a customs/duty bill based on the value of the package (USPS tends to charge lower duties/customs fees if at all.  Extra fees are almost guaranteed if you use a courier like UPS or FEDEX). We have no control over these charges and have to add them onto your bill.

Canada Zone 1: $35 (British Columbia, Alberta, Saskatchewan, Manitoba)
Canada Zone 2 : $45 (Yukon, Northwest Territories, Nunavut, Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland, Prince Edward Island)
USA Zone 1: $50 (WA, OR, CA, ID, NV, MT, WY, UT, AZ, NM,  CO, ND, SD, NE, KS, IA, MN, WI)
USA Zone 2: $60 (TX, OK, AR, MO, IL, LA, MS, AL, GA, FL, SC, TN, NC, SC, KY, IN, MI, OH, WV, VA, PA, NY, VT, NH, ME, MA, RI, CT, NJ, DE, MD, DC)

Our promise:

Whether something we fixed still isn't working or a new issue has arisen, we're here for you!

- If the original problem has returned within our warranty period - full coverage
- If a new problem has surfaced related to our original repair - full coverage
- If a new problem has surfaced unrelated to our original repair - partial coverage
- If the problem persists at your location but we cannot reproduce the problem at our shop - no coverage

Our mail in warranty does not cover devices/electronics that have been misused or abused.

Full coverage: We will complete any repairs at no cost to you and will cover both your shipping cost back to us and the shipping back to you. We will only cover the cost of Canada Post regular mail shipping.  If you choose to use an expedited service or express courier, you will only receive a reimbursement up to the cost of regular mail postage fees.

Partial coverage: We will complete any repairs at a minimal charge which will be disclosed after we receive your console back in the shop and can complete a full inspection.  You will be responsible for shipping the cost back to us.  We will cover the shipping costs back to you.

No coverage: Shipping both ways will be covered by you.

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