The Mail-in Process
Step 1 - Documentation:
Download our mail-in repair form HERE (Microsoft Word required). Please fill out the form, read the waiver at the bottom and sign off to complete the document. Print off Page 1 to include in your shipment. Page 2 has a mailing label you can fill out and affix to the outside of the box.
Step 2 - Shipment:
*IMPORTANT* Please remove any password protection from devices before mailing.
*INTERNATIONAL CUSTOMERS - WARNING* When we receive a package internationally, we typically get charged a customs/duty bill based on the value of the package (USPS tends to charge lower duties/customs fees if at all. Extra fees are almost guaranteed if you use a courier like UPS or FEDEX). We have no control over these charges and have to add them onto your bill.
Carefully pack your device into an appropriately sized box/padded envelope and ship via the method of your choosing to our repair center (Don't forget to include the repair document). No need to mail common controllers or cables. We don't carry console-specific RGB cables.
Office 202, 11803 125st NW
Step 3 - Notification:
Ping us to let us know your system has been mailed via our Contact Page. Please include your tracking number and shipping company information if you have it.
Step 4 - Diagnosis & Approval:
Once we receive your package we will diagnose the system. Our team of highly trained technicians will assess your system and give you a call/email with a quote of what the cost will be to fix your system. With your approval, we will proceed with the repairs and call you for payment once the work is completed.
Step 5 - Payment:
Payment can be made to our email <support(at)videogamerepairs.ca> via Email Money Transfer or Paypal (please make sure fees are paid for). Sorry we can't accept Google Pay as it is not available within Canada. Alternatively you can call our office to make payment via Credit Card.
Step 6 - Delivery:
After payment is processed your device will be re-packaged and mailed back to you.